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  • Online shopping

    Online, private sellers, Australian or overseas businesses, safety tips, group buying and daily deals, penny auctions

  • Lay-bys

    Information about lay-by agreements between consumers and suppliers.

  • Group buying and daily deals

    Information about consumer rights with discounted products and services sold through online group buying websites or ‘daily deals’.

  • Store policies

    Information about consumer rights regarding change of mind, no refund signs, and returning products without original packaging.

  • Change of mind

    Information about refund rights when a consumer changes their mind.

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