Lay-bys, gift cards, store policies, contracts, marketing practices, country of origin, parallel imports, penalties
Information about when a store is permitted to search a consumer’s bag.
Penalties that apply if Victorian businesses do not meet their legal obligations around unsolicited consumer agreements.
Information for consumers and businesses on refund rights for products that are on sale, seconds, samples, second-hand, or from a factory outlet.
Information about refund rights for sales, discounted or reduced items.
Information about rights and responsibilities when a product or service causes damage to other property.
Information on guarantees and consumer rights under a manufacturer’s warranty (warranty against defects), express warranty and extended warranty.
A list of penalties faced by Victorian businesses if they do not meet their obligations under the Australian Consumer Law and Fair Trading Act 2012 (Vic).
Information on what embedded electricity networks are and how they affect consumers and tenants.
Information for consumers on energy switching and price comparison services and tips for choosing an energy retailer.