Information on claims about a product's country of origin, such as made in, product of, or grown in.
What businesses must do in Victoria to dispose of belongings that customers have left behind or did not pick up.
Explains the circumstances when a business must not dispose of goods or vehicles left with them.
Information about laws that apply to advertising and promotions.
Information about contracts: covers unfair contract terms, case studies, plus contracts for various industries.
Information on types of warranties, manufacturer’s warranties, express warranties, extended warranties and how warranties relate to consumer guarantees.
Product is faulty, damaged, cannot be repaired, not fit for purpose, missing parcels, unclear ownership , uncollected
Service not done with due care and skill, not fit for purpose, took too long, caused damage, cancelling a contract
Banned products and recalls, report an unsafe product, safety at home, quad bikes, market stallholder checklist
Penalties that apply if Victorian businesses do not meet their legal obligations under the Australian Consumer Law - Competition and Consumer Act 2010 Schedule 2.