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  • Country of origin claims

    Information on claims about a product's country of origin, such as made in, product of, or grown in.

  • Contracts

    Information about contracts: covers unfair contract terms, case studies, plus contracts for various industries.

  • Warranties

    Information on types of warranties, manufacturer’s warranties, express warranties, extended warranties and how warranties relate to consumer guarantees.

  • Problems with a product

    Product is faulty, damaged, cannot be repaired, not fit for purpose, missing parcels, unclear ownership , uncollected

  • Problem with a service

    Service not done with due care and skill, not fit for purpose, took too long, caused damage, cancelling a contract

  • Product safety

    Banned products and recalls, report an unsafe product, safety at home, quad bikes, market stallholder checklist

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