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  • Store policies

    Information about consumer rights regarding change of mind, no refund signs, and returning products without original packaging.

  • Linked products and services

    Information for consumers and business on refunds for services linked to returned products, or products linked to services.

  • Building consultants

    Building consultants are a group of building industry participants. They provide advice to people involved in building projects.

  • Penalties - lay-by sales

    Penalties that apply if Victorian businesses do not meet their legal obligations around lay-by sales

  • Quad bike safety

    Tips and links for the safe use of quad bikes (four-wheeled motorbikes).

  • Housing

    Renting, buying and selling property, building and renovating, owners corporations, retirement villages


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