Information about refund and return rights if consumers have a problem with a product they have bought from an individual seller online.
Information about refund rights when a consumer changes their mind.
Information about consumers’ rights and responsibilities if they break a product while shopping.
Motor car traders' obligations when selling used cars, including information on clear title, statutory warranty, record-keeping requirements and written-off vehicles.
A list of fees and forms for motor car traders.
Information about penalties from Consumer Affairs Victoria for motor car traders. Lists breaches of the Motor Car Traders Act and their penalties.
Provides definitions of motor cars and motor car traders.
Information for debt collectors in Victoria, including becoming a debt collector, fair practices, restrictions and penalties.
Information for estate agents in Victoria about professional conduct, auctioning real estate, buying a listed property (S55), licence lending and more.
Information for estate agents in Victoria on professional conduct and obligations.