Explains consumer rights when it comes to cancelling bookings in the event of a crisis and why a cancellation policy may avoid potential problems.
Information for consumers planning to buy a new car in Victoria.
Information to consider before buying a new vehicle in Victoria.
Information on car running costs and depreciation. Looks at fuels costs and consumption rates and provides information on car depreciation values.
Sets out issues to consider if choosing attendant care services, wheelchairs and hearing aids. Includes issues around contracts and pushy salespeople.
An explanation of whether a store or manufacturer is responsible for handling problems with a product.
Information about consumer rights when a product does not perform as described by a salesperson, or does not do what a consumer asked for.
Buying and selling new and used cars, pricing, cooling-off period, warranties, leasing, trade-ins, auctions
Information on warranties for used cars, including defect notices, items covered by the warranty and organising repairs and parts whilst under warranty.
Information for consumers about buying an unregistered vehicle in Victoria.