Information about the consumer guarantee of acceptable quality and the types of problems that entitle consumers to a refund, repair or replacement product.
Information about consumer rights when a product goes missing or is damaged in transit.
Information about door-to-door sales and telemarketing: includes referral selling, harassment and coercion, unsolicited supplies, pyramid schemes.
Information about the consumer guarantee that goods will match a description, sample or demonstration model; and consumers’ rights when a product does not match.
Information about consumers rights when repairs and spare parts for products are not available for a reasonable time.
Information on harassment and coercion definitions and penalties.
Information about products or services supplied to a consumer who has not requested to purchase or receive them.
Information about consumer rights when products or services are supplied to a consumer who did not invite contact by the supplier or salesperson.
Information on criteria for country of origin claims about products.
Information on rights and responsibilities when a consumer wants to return products.