Information about refund rights for second-hand or used products.
Information about refund rights with purchases from a factory outlet.
Information about consumer rights regarding change of mind, no refund signs, and returning products without original packaging.
Information for consumers and business on refunds for services linked to returned products, or products linked to services.
Penalties that apply if Victorian businesses do not meet their legal obligations around lay-by sales
Information about the automatic consumer guarantee that products will come with clear title, undisturbed possession and no undisclosed securities.
Information for SDA providers about what community visitors do, record keeping obligations, and how and when providers can enter the resident's room or the property.
Information for support people. See a list of notices the provider and resident can use to end the residency; includes information about possession orders.
Information for SDA support people. Find out how the law has changed. Covers what happens to existing residential statements, comparing an SDA residency agreement with a Residential tenancy agreement, and information about paying rent in SDA.
Information for SDA providers about notices to end an agreement. Includes possesion orders.