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  • Store policies

    Information about consumer rights regarding change of mind, no refund signs, and returning products without original packaging.

  • Linked products and services

    Information for consumers and business on refunds for services linked to returned products, or products linked to services.

  • Penalties - lay-by sales

    Penalties that apply if Victorian businesses do not meet their legal obligations around lay-by sales

  • Product does not have clear title

    Information about the automatic consumer guarantee that products will come with clear title, undisturbed possession and no undisclosed securities.

  • Notices to end an SDA residency

    Information for support people. See a list of notices the provider and resident can use to end the residency; includes information about possession orders.

  • What you need to know as an SDA support person

    Information for SDA support people. Find out how the law has changed. Covers what happens to existing residential statements, comparing an SDA residency agreement with a Residential tenancy agreement, and information about paying rent in SDA.

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