Information about consumer rights relating to gift vouchers, gift cards, promotional vouchers and discount coupon books.
Information for consumers and business on refunds for services linked to returned products, or products linked to services.
Information about consumer rights in relation to cash-back and bonus offers such as rebates, prizes and gifts with purchase.
Information on referral selling definitions and penalties.
Explains consumer rights when it comes to cancelling bookings in the event of a crisis and why a cancellation policy may avoid potential problems.
Explains the purpose and design of the retirement village protocols.
Information for consumers planning to buy a new car in Victoria.
Information to consider before buying a new vehicle in Victoria.
Information on car running costs and depreciation. Looks at fuels costs and consumption rates and provides information on car depreciation values.
Sets out issues to consider if choosing attendant care services, wheelchairs and hearing aids. Includes issues around contracts and pushy salespeople.