Information about consumer rights when a product does not perform as described by a salesperson, or does not do what a consumer asked for.
Explains consumer rights when it comes to cancelling bookings in the event of a crisis and why a cancellation policy may avoid potential problems.
An explanation of whether a store or manufacturer is responsible for handling problems with a product.
Information about the consumer guarantee that services will be provided within a reasonable time, if no time was set.
Information on consumer rights when a service causes damage to property.
Information about consumer rights in relation to cash-back and bonus offers such as rebates, prizes and gifts with purchase.
Information about consumer rights when booking travel online or with a travel agent.
Information about telemarketing or phone sales, permitted hours, and cooling off or cancelling a telephone sales agreement.
Information on referral selling definitions and penalties.
Advice for business and consumers on how to keep their money and personal details safe when shopping online.