Estate Agents Council

On this page:


The Estate Agents Council (EAC) reports to and advises the Minister for Consumer Affairs on:

  • the operation of the Estate Agents Act 1980 (the Act) and its regulations
  • the efficiency and effectiveness of industry regulation under the Act and its regulations
  • services provided by estate agents
  • industry developments.

The EAC also undertakes research projects and advises on applications for grants from the Victorian Property Fund. For more information, view our Victorian Property Fund grants page.

The EAC has no role in the administration of the Act or the regulations.

For information about legal obligations, call Consumer Affairs Victoria on 1300 737 030 or view our Estate agents section.

For advice about licensing matters, such as annual renewals and change of details requirements, contact the Business Licensing Authority on 1300 135 452 or view our Licensing page for estate agents.





Philip Nolan



Mark O'Brien

Deputy Chairperson

Consumer representative

Patricia Roake


Consumer representative

Dr Louise Kloot



Ian McDonald


Estate agent nominated by the Real Estate Institute of Victoria



Estate agent nominated by the Real Estate Institute of Victoria

Robyn Waters


Estate agent nominated by Consumer Affairs Victoria



Estate agent nominated by the Australian Livestock and Property Agents Association

Mission, vision and goals

The EAC's mission is to add value to the public policy discourse by performing its functions as described above.

Its vision is for a fair real estate marketplace which:

  • balances the interests of sellers, buyers, tenants and landlords
  • serves the industry well
  • has the public's confidence.

The EAC's goals include:

  • promoting appropriate standards of conduct and competency
  • educating consumers and industry on their rights, responsibilities and changes to the law
  • monitoring emerging trends and developments
  • providing the Minister with fearless and frank advice
  • understanding and representing the industry
  • collaborating with Consumer Affairs Victoria to achieve the best results possible
  • assessing regulation under the Act and the need for further regulation or alternatives, such as deregulation or co-regulation
  • making recommendations about applications for grants from the Victorian Property Fund (VPF).

Publications and reports

The Estate Agents Council Bulletin updates agents on the EAC's work and current industry issues. To join the EAC's mailing list, email

For earlier editions of the annual report, please contact the EAC as below.


The EAC welcomes feedback and undertakes public consultation. Contact the EAC to provide feedback or register your interest in participating in consultations.


If you have questions or problems regarding real estate matters, view our Housing and accommodation section.

If you are a property buyer, seller or landlord and wish to make a complaint about an estate agent, view our Estate agent complaint page.

Contact details for the Estate Agents Council are:

Postal address

The Secretary
Estate Agents Council
GPO Box 5159
Melbourne VIC 3001

Estate Agents Council
Level 17, 121 Exhibition Street
Melbourne VIC 3000



1300 737 030

Last updated: 06/09/2016

Was this page helpful?