Some links on this page go to websites which are not maintained or funded by the State of Victoria.
On this page:
Knowing your rights
The following links have information on key issues affecting Koori consumers.
To see all our renting information, including leases and bonds, view our Renting section.
To see all our shopping information, including refunds and returns, view our Products and services section.
Buying a car
To see all our cars information, including maintenance and repairs, view our Cars section.
Scams are schemes designed to deceive you, generally for the purpose of stealing your money or personal details.
For help on how to avoid scams and what to do if you are scammed, view our Scams section.
Money and debt
For information to help you decide about products such as funeral insurance, pre-paid funerals and funeral bonds, watch our video:
Avoid a funeral RIP-off
Video transcript: Avoid a funeral RIP off (Word, 19KB)
For more information about funeral cover, download a copy of the Paying for a funeral booklet on the MoneySmart website (PDF, 1.5MB).
Getting help with a problem
If you buy a product or service and something goes wrong, view our Resolve your problem or complaint page.
You can contact us by calling our Koori helpline on 1300 66 15 11 (9:00 am to 5:00 pm weekdays, except public holidays). Calling us costs the same as a local call. Additional charges may apply if you are calling from overseas, on a mobile or payphone. For other options, view our Contact us page.
For legal problems, phone the Victorian Aboriginal Legal Service on 03 9418 5999 or 1800 064 865. For their office locations, visit the Locations section of the Victorian Aboriginal Legal Service website.
Consumer Affairs Victoria is a member of the National Indigenous Consumer Strategy (NICS) reference group. The group develops a range of resources for Aboriginal and Torres Strait Islander consumers and businesses. For more information, visit the National Indigenous Consumer Strategy website.