At the start of every tenancy, the landlord or agent must give you:
- a copy of our guide, Renting a home: a guide for tenants (PDF, 2.7MB) or Renting a home: a guide for tenants (Word, 348KB).
- From 19 June 2019, the guide can be in electronic form if you have agreed in writing to receive notices and other documents electronically. Otherwise, the landlord or agent must give you a printed copy
- a phone number you can use to contact the landlord or agent out of business hours for urgent repairs
- the landlord’s or agent’s full name, a postal address for sending them documents, and an email address (if they agreed in writing to receive notices and other documents electronically)
- keys to all the locks in your new home.
If applicable, they must also give you:
- a copy of your lease (tenancy agreement) within 14 days of you signing it (if your agreement is in writing)
- two copies of the premises condition report (if you paid a bond)
- a bond lodgement form for you to sign (if you paid a bond), so the bond money can be lodged with the Residential Tenancies Bond Authority
- details of whether the agent can authorise urgent repairs, and the maximum amount they can authorise (if an agent manages the property)
- a copy of the owners corporation rules (if the property is in an owners corporation).