Urgent repairs

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If the landlord does not respond to your request for urgent repairs

If you have an urgent repair in your rental property, you have notified your landlord or property manager and you do not get a prompt response, you can authorise the urgent repairs to be carried out up to the value of $1,800.

Keep all receipts and a record of your attempts to contact the landlord. 

You can then give the landlord a notice asking them to pay you back for the cost of the urgent repairs. They have 14 days to pay from the date they receive the notice. We recommend using the following forms:

If you cannot afford to pay for the repairs yourself, or you have taken reasonable steps to advise your landlord of the repairs and they have failed to respond immediately, contact us on 1300 55 81 81 for information and advice. Calling us costs the same as a local call. Additional charges may apply if you are calling from overseas, on a mobile or payphone.