Claiming the bond - tenants and residents

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How does the RTBA repay a bond?

When your tenancy or residency ends and a Bond claim form has been submitted to the Residential Tenancies Bond Authority (RTBA), the RTBA will repay the bond directly into a nominated bank account if, on the Bond Claim form:
  • valid bank account details have been provided
  • signatures can be matched
  • no amendments have been made to this information.

If you have not provided valid bank account details, but have provided a forwarding address, the RTBA will send a cheque.

If you do not have an Australian bank account, the RTBA can issue a cheque suitable for banking into an overseas bank account. Alternatively, a telegraphic transfer can be arranged for a fee.

If the RTBA cannot repay a bond to a valid bank account, issue a cheque or telegraphic transfer, it will retain the bond until a permitted payment option is provided.

Outstanding bond repayments

The Residential Tenancies Bond Authority (RTBA) Online website allows you to search for any outstanding bond repayment you believe you may be owed after your tenancy ends.

To search for and claim an outstanding bond repayment, visit the RTBA Online website. Ensure pop ups are enabled in your web browser; otherwise you will not be able to generate the Retained Repayment Request form.