When a rental provider can claim the bond
Your rental provider can claim part or all of the bond for specific things, such as:
- damage caused by you or your visitors (but not fair wear and tear)
- cleaning expenses, if you haven’t left the property reasonably clean.
Find the full list of bond claims.
Process for claiming the bond
Before you move out, you and your rental provider or agent should:
- try to agree on how the bond will be finalised
- set out the agreed division in the bond claim form.
Only complete the bond claim form if you agree with the amount you will receive back.
If the rental provider agrees, the Residential Tenancies Bond Authority (RTBA) can release your bond up to 14 days before the end of your rental agreement.
Claiming the bond as a renter
You can submit a bond claim form to the RTBA. The RTBA will contact your rental provider and any other renters on the bond. The rental provider and other renters can accept the claim if they agree with the division of bond.
If your rental provider or other renters do not agree with the division of the bond, they have 14 days to apply to VCAT to dispute the claim.
If they do nothing, the RTBA will pay the bond to you after the 14 day period.
If there is a dispute about the bond, you or the rental provider can apply to Rental Dispute Resolution Victoria (RDRV) for help.
RDRV will ask the rental provider to provide evidence for any claims they are making on the bond, and RDRV will review the details, discuss it with both parties and try to help you reach a fair outcome.
If an agreement isn’t reached, RDRV will help you with next steps, including how to ask for a decision by VCAT if necessary.
Find more information about bond disputes.