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    Products and services

    Products and services menu options
    • Refunds, repairs and returns

      Guarantees, warranties, returns, sales, chargeback, receipts, linked products/ services, insolvency, compensation, repairs

    • Problems with a product

      Product is faulty, damaged, cannot be repaired, not fit for purpose, missing parcels, unclear ownership , uncollected

    • Problem with a service

      Service not done with due care and skill, not fit for purpose, took too long, caused damage, cancelling a contract

    • Energy products and services

      Solar energy, comparing prices, embedded electricity networks, resolve problems, efficiency, smart meters

    • Online shopping

      Online, private sellers, Australian or overseas businesses, safety tips, group buying and daily deals, penny auctions

    • Business practices

      Lay-bys, gift cards, store policies, contracts, marketing practices, country of origin, parallel imports, penalties

    • Product safety

      Banned products and recalls, report an unsafe product, safety at home, quad bikes, market stallholder checklist

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    Aboriginal and Torres Strait Island FlagsThe department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.

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