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  • Door-to-door sales

    Information about door-to-door sales, laws, permitted hours, and cooling off or cancelling a door-to-door sales agreement.

  • Telemarketing

    Information about telemarketing or phone sales, permitted hours, and cooling off or cancelling a telephone sales agreement.

  • Parallel imports

    Information and advice about buying and selling parallel imports.

  • Car insurance for used cars

    Information for Victorian consumers about car insurance. How to shop around, research different types of insurance, claim refusal and cancellation.

  • Group buying and daily deals

    Information about consumer rights with discounted products and services sold through online group buying websites or ‘daily deals’.

  • Bag search policies

    Information about when a store is permitted to search a consumer’s bag.

  • Penalties for businesses

    Information about maximum penalties that can be imposed on businesses for specific breaches of consumer laws.


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