A list of penalties faced by Victorian businesses if they do not meet their obligations under the Australian Consumer Law and Fair Trading Act 2012 (Vic).
Case studies on how unfair contract terms law was applied in Victoria from October 2003 to July 2010.
Examples of unfair contract terms that health and fitness centre businesses should avoid.
Information on what embedded electricity networks are and how they affect consumers and tenants.
Information for consumers on energy switching and price comparison services and tips for choosing an energy retailer.
Examples of unfair contract terms that vehicle hire businesses should avoid.
Regardless of whether the product is still under warranty, if a product turns out to be defective, the consumer may be entitled to a repair, replacement or refund.
Information about consumer rights on repairs and replacements for products under warranty.
Information about a business’ responsibilities when a service contract is cancelled due to a failure to meet a consumer guarantee.
A new approach is being introduced shortly to streamline the registration and reporting requirements for charities that conduct fundraising in Victoria.