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  • Services took too long

    Information about the consumer guarantee that services will be provided within a reasonable time, if no time was set.

  • Booking travel

    Information about consumer rights when booking travel online or with a travel agent.

  • Egg labelling

    The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when promoting or selling free range eggs.

  • Gift vouchers and gift cards

    Information about consumer rights relating to gift vouchers, gift cards, promotional vouchers and discount coupon books.

  • Resolve your problem

    Step-by-step information on how to resolve a dispute with a business or landlord, including how to lodge a complaint if the matter remains unresolved.

  • Penalties - lay-by sales

    Penalties that apply if Victorian businesses do not meet their legal obligations around lay-by sales

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