Information for consumers and business on refunds for services linked to returned products, or products linked to services.
Penalties that apply if Victorian businesses do not meet their legal obligations around lay-by sales
Information about consumer rights regarding change of mind, no refund signs, and returning products without original packaging.
Information about refund rights for seconds and samples.
Information about refund rights for second-hand or used products.
Online, private sellers, Australian or overseas businesses, safety tips, group buying and daily deals, penny auctions
Information about refund rights with purchases from a factory outlet.
Information about telemarketing or phone sales, permitted hours, and cooling off or cancelling a telephone sales agreement.
Information for businesses and consumers on receipts, alternative forms of proof of purchase or transaction and itemised bills.
Information about the automatic consumer guarantee that products will come with clear title, undisturbed possession and no undisclosed securities.