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  • Linked products and services

    Information for consumers and business on refunds for services linked to returned products, or products linked to services.

  • Penalties - lay-by sales

    Penalties that apply if Victorian businesses do not meet their legal obligations around lay-by sales

  • Store policies

    Information about consumer rights regarding change of mind, no refund signs, and returning products without original packaging.

  • Online shopping

    Online, private sellers, Australian or overseas businesses, safety tips, group buying and daily deals, penny auctions

  • Telemarketing

    Information about telemarketing or phone sales, permitted hours, and cooling off or cancelling a telephone sales agreement.

  • Product does not have clear title

    Information about the automatic consumer guarantee that products will come with clear title, undisturbed possession and no undisclosed securities.


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