Information about refund and return rights if consumers have a problem with a product they have bought from an individual seller online.
Information about refund rights when a consumer changes their mind.
Information about consumers’ rights and responsibilities if they break a product while shopping.
Explains Consumer Affairs Victoria’s services for small business: free information, advice and presentations; licensing and registration.
Links to our online tools; the rent calculator, building tool and scams quiz.
Information for people who have experienced damage to property or personal items due to flooding or severe weather.
Public consultation regarding the proposed Sale of Land Amendment (Exemption) Regulations 2020
Victorians affected by scams tell their stories.
Information for consumers on how they can protect themselves from online selling scams.
Your rights and responsibilities if a debt collector contacts you, and how to complain or get help.