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  • Compensation claims - cars

    How to apply to the Motor Car Traders Guarantee Fund for compensation for a loss suffered after purchasing a car

  • Apply for a motor car trader’s licence

    Information on applying for a sole trader, partnership or company motor car trader's licence, including eligibility, associates, customer service employees and auto recyclers.

  • Before you buy a used car

    Information for Victorian consumers who are buying a used car: includes loans and finance, insurance and determining the age of a car.

  • Buying a used car online

    Information for Victorian consumers about buying a used car online. Includes details about online car scams.

  • Buying a used car at auction

    Information for Victorian consumers about buying a used car at auction. Includes warranty and cooling-off rights, roadworthy, bidding rules.

  • Real stories

    Victorians affected by scams tell their stories.

  • Online selling scam

    Information for consumers on how they can protect themselves from online selling scams.

  • Resources for young consumers

    Information, advice and links for young people, about their shopping and renting rights, buying a car, avoiding scams, resolving problems and starting a business.

  • Small business

    Explains Consumer Affairs Victoria’s services for small business: free information, advice and presentations; licensing and registration.

  • Debt collectors

    Information for debt collectors in Victoria, including becoming a debt collector, fair practices, restrictions and penalties.

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