Download Annual Reports Skip listen and sharing tools Listen 2019-20 2019-20 Annual Report (PDF, 781KB) 2019-20 Annual Report (Word, 481KB) 2018-19 2018-19 Annual Report (PDF, 818KB) 2018-19 Annual Report (Word, 237KB) 2017-18 2017-18 Annual Report (PDF, 780KB) 2017-18 Annual Report (Word, 198 KB) 2017-18 Annual Report snapshot poster - A3 (PDF, 4MB) 2016-17 2016-17 Annual Report (PDF, 430KB) 2016-17 Annual Report (Word, 730KB) 2016-17 Annual Report highlights brochure - A3 (PDF, 1.61MB) 2015-16 2015-16 Annual Report (Word, 871KB) 2015-16 Annual Report (Accessible PDF, 2.3MB) 2014-15 Year in Review 2014-15 (Word, 2.7MB) Year in Review 2014-15 (PDF, 1.8MB) Report on Operations 2014-15 (Word, 943KB) Report on Operations 2014-15 (PDF, 953KB) 2013-14 2013-14 Annual Report - Consumer Affairs Victoria (PDF, 1.8MB) 2013-14 Annual Report - Consumer Affairs Victoria (Word, 8.4MB) 2012-13 2012-13 Annual Report - Consumer Affairs Victoria (PDF, 3.6MB) 2012-13 Annual Report - Consumer Affairs Victoria (Word, 2.4MB) 2011-12 2011-12 Annual Report - Consumer Affairs Victoria (PDF, 3.3MB) 2011-12 Annual Report - Consumer Affairs Victoria (Word, 1.8MB) 2010-11 2010-11 Annual Report - Consumer Affairs Victoria (PDF, 6.7MB) 2010-11 Annual Report - Consumer Affairs Victoria (Word, 1.7MB) 2009-10 2009-10 Annual Report - Consumer Affairs Victoria (PDF, 5.5MB) 2008-09 2008-09 Annual Report - Consumer Affairs Victoria (PDF, 4.1MB) 2007-08 2007-08 Annual Report - Consumer Affairs Victoria (PDF, 2.3MB) 2006-07 2006-07 Annual Report - Consumer Affairs Victoria (PDF, 17.3MB) 2005-06 2005-06 Annual Report - Consumer Affairs Victoria (PDF, 13.1MB) 2004-05 2004-05 Annual Report - Consumer Affairs Victoria (PDF, 7.8MB) 2003-04 2003-04 Annual Report - Consumer Affairs Victoria (PDF, 1.3MB) 2002-03 2002-03 Annual Report - Consumer Affairs Victoria (PDF, 7.7MB) 2001-02 2001-02 Annual Report - Office of Fair Trading (PDF, 18.9MB) 2000-01 2000-01 Annual Report - Office of Fair Trading (PDF, 14.4MB) 1999-2000 1999-2000 Annual Report - Office of Fair Trading (PDF, 45.9MB) 1998-99 1998-99 Annual Report - Office of Fair Trading (PDF, 21.6MB) 1997-98 1997-98 Annual Report - Office of Fair Trading (PDF, 10MB) 1996-97 1996-97 Annual Report - Office of Fair Trading (PDF, 7.2MB) 1994-95 1994-95 Annual Report - Office of Fair Trading (PDF, 9.6MB) 1993-94 1993-94 Annual Report - Office of Fair Trading (PDF, 5.7MB) 1992-93 1992-93 Annual Report - Office of Fair Trading (PDF, 5.2MB) 1991-92 1991-92 Annual Report - Ministry of Consumer Affairs (PDF, 25.8MB) 1990-91 1990-91 Annual Report - Ministry of Consumer Affairs (PDF, 22.3MB) 1989-90 1989-90 Annual Report - Ministry of Consumer Affairs (PDF, 24.6MB) 1988-89 1988-89 Annual Report - Ministry of Consumer Affairs (PDF, 40.2MB) 1987-88 1987-88 Annual Report - Ministry of Consumer Affairs (PDF, 28.9MB) 1986-87 1986-87 Annual Report - Ministry of Consumer Affairs (PDF, 15.9MB) 1985-86 1985-86 Annual Report - Ministry of Consumer Affairs (PDF, 22.2MB) 1984-85 1984-85 Annual Report - Ministry of Consumer Affairs (PDF, 30.6MB) 1983-84 1983-84 Annual Report - Ministry of Consumer Affairs (PDF, 24.6MB) 1982-83 1982-83 Annual Report - Consumer Affairs Council (PDF, 7.7MB) 1982-83 Annual Report - Ministry of Consumer Affairs (PDF, 5.5MB) 1981-82 1981-82 Annual Report - Consumer Affairs Council (PDF, 4.4MB) 1981-82 Annual Report - Ministry of Consumer Affairs (PDF, 42.8MB) 1980-81 1980-81 Annual Report - Consumer Affairs Council (PDF, 6.7MB) 1980-81 Annual Report - Ministry of Consumer Affairs (PDF, 20.4MB) 1979-80 1979-80 Annual Report - Consumer Affairs Council (PDF, 3.7MB) 1979-80 Annual Report - Ministry of Consumer Affairs (PDF, 23.3MB) 1978-79 1978-79 Annual Report - Consumer Affairs Council (PDF, 830KB) 1978-79 Annual Report - Ministry of Consumer Affairs (PDF, 16.4MB) 1977-78 1977-78 Annual Report - Consumer Affairs Council (PDF, 2.4MB) 1977-78 Annual Report - Ministry of Consumer Affairs (PDF, 14.5MB) 1976-77 1976-77 Annual Report - Consumer Affairs Council (PDF, 2.4MB) 1976-77 Annual Report - Ministry of Consumer Affairs (PDF, 17.5MB) 1975-76 1975-76 Annual Report - Consumer Affairs Council (PDF, 3.7MB) 1975-76 Annual Report - Ministry of Consumer Affairs (PDF, 18.7MB) 1974-75 1974-75 Annual Report - Consumer Affairs Council (PDF, 6.9MB) 1974-75 Annual Report - Ministry of Consumer Affairs (PDF, 28.8MB) 1973-74 1973-74 Annual Report - Consumer Affairs Council (PDF, 15.7MB) 1972-73 1972-73 Annual Report - Consumer Affairs Council (PDF, 8.9MB) 1971-72 1971-72 Annual Report - Consumer Affairs Council (PDF, 12.5MB) 1970-71 1970-71 Annual Report - Consumer Affairs Council (PDF, 4.6MB) 1969-70 1969-70 Annual Report - Consumer Protection Council (PDF, 1.9MB) 1968-69 1968-69 Annual Report - Consumer Protection Council (PDF, 3.4MB) 1968-69 Annual Report - Consumer Protection Council - supplement (PDF, 3.6MB) 1967-68 1967-68 Annual Report - Consumer Protection Council (PDF, 4.7MB) 1967-68 Annual Report - Consumer Protection Council - supplement (PDF, 118KB) 1966-67 1966-67 Annual Report - Consumer Protection Council (PDF, 1MB) 1965-66 1965-66 Annual Report - 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