Explains the circumstances when a business must not dispose of goods or vehicles left with them.
Examples of unfair contract terms that vehicle hire businesses should avoid.
Information about the consumer guarantee of acceptable quality and the types of problems that entitle consumers to a refund, repair or replacement product.
Information about consumer rights when a product goes missing or is damaged in transit.
Information about the consumer guarantee that goods will match a description, sample or demonstration model; and consumers’ rights when a product does not match.
Information about consumers rights when repairs and spare parts for products are not available for a reasonable time.
An explanation of misleading or deceptive conduct in relation to products and services.
Information about false or misleading representations, pricing mistakes, exceptions and penalties.
Information about which aspects of pricing are regulated, and which are not.
Information about health-related products and treatments that have no proven benefits.