Information about refund and return rights if consumers have a problem with a product they have bought from an individual seller online.
Information about refund and return rights if consumers have a problem with a product they have bought from an overseas business online.
Information about consumer rights with discounted products and services sold through online group buying websites or ‘daily deals’.
Information about consumers’ rights and responsibilities if they break a product while shopping.
Information about lay-by agreements between consumers and suppliers.
Information and advice about buying and selling parallel imports.
Information on consumer rights when a product causes damage to other property.
Information for Victorian consumers who are thinking of using a motor car broker to buy a used car.
How to apply to the Motor Car Traders Guarantee Fund for compensation for a loss suffered after purchasing a car
Information for Victorian consumers who are buying a used car: includes loans and finance, insurance and determining the age of a car.