Information about refund rights when a consumer changes their mind.
Information about consumers’ rights and responsibilities if they break a product while shopping.
Explains Consumer Affairs Victoria’s services for small business: free information, advice and presentations; licensing and registration.
Links to our online tools; the rent calculator, building tool and scams quiz.
Victorians affected by scams tell their stories.
Information for consumers on how they can protect themselves from online selling scams.
Your rights and responsibilities if a debt collector contacts you, and how to complain or get help.
Public consultation regarding the proposed Sale of Land Amendment (Exemption) Regulations 2020
Information about underquoting laws in Victoria.
A summary in English of consumers' rights when buying from door-to-door salespeople.