Information about consumer rights when a product does not perform as described by a salesperson, or does not do what a consumer asked for.
Information about telemarketing or phone sales, permitted hours, and cooling off or cancelling a telephone sales agreement.
Information on referral selling definitions and penalties.
An explanation of whether a store or manufacturer is responsible for handling problems with a product.
Information explaining when certain words, labels or logos are considered a country of origin representation.
The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when promoting or selling free range eggs.
Information for businesses and consumers on receipts, alternative forms of proof of purchase or transaction and itemised bills.
Advice for business and consumers on how to keep their money and personal details safe when shopping online.
Information about refund rights for seconds and samples.
Information about consumer rights relating to gift vouchers, gift cards, promotional vouchers and discount coupon books.