Information about refund rights for second-hand or used products.
Information about refund rights with purchases from a factory outlet.
Information about consumer rights regarding change of mind, no refund signs, and returning products without original packaging.
Information for consumers and business on refunds for services linked to returned products, or products linked to services.
Penalties that apply if Victorian businesses do not meet their legal obligations around lay-by sales
Information about the automatic consumer guarantee that products will come with clear title, undisturbed possession and no undisclosed securities.
Information about consumer rights when booking travel online or with a travel agent.
Information about the consumer guarantee that services will be provided within a reasonable time, if no time was set.
Information on consumer rights when a service causes damage to property.
Information for people with a spent conviction who wish to apply for an occupational licence or registration in Victoria.