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  • Store policies

    Information about consumer rights regarding change of mind, no refund signs, and returning products without original packaging.

  • Linked products and services

    Information for consumers and business on refunds for services linked to returned products, or products linked to services.

  • Penalties - lay-by sales

    Penalties that apply if Victorian businesses do not meet their legal obligations around lay-by sales

  • Product does not have clear title

    Information about the automatic consumer guarantee that products will come with clear title, undisturbed possession and no undisclosed securities.

  • Booking travel

    Information about consumer rights when booking travel online or with a travel agent.

  • Services took too long

    Information about the consumer guarantee that services will be provided within a reasonable time, if no time was set.

  • Spent convictions

    Information for people with a spent conviction who wish to apply for an occupational licence or registration in Victoria.

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