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  • New car cooling-off period

    Explanation of cooling-off rights for new car purchases, including waiving cooling-off rights and terminating an agreement.

  • Consumers with a disability

    Tools and resources for consumers with a disability, including our Easy English factsheets on key consumer topics.

  • Warranties on new cars

    Information on new car warranties, extended warranties and how to organise repairs on a new car that’s under warranty.

  • Used car cooling-off period

    Explanation of cooling-off rights for used cars and how cooling-off rights can be waived and ending an agreement during the cooling-off period.

  • Coronavirus (COVID-19) and your rights

    A state of emergency has been declared in Victoria due to the serious risk to public health posed by the coronavirus (COVID-19). This page sets out rights and responsibilities for many topics.

  • Used car loans and finance

    Information for Victorian consumers about car loans and finance: includes rights and duties, advice if you cannot pay off a loan.

  • If you are scammed

    Explains what Victorian businesses and consumers can do if they have been scammed.

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