The Commonwealth Government has introduced an Information Standard under the Australian Consumer Law (ACL) for all egg producers that prescribes their obligations when promoting or selling free range eggs.
Information about consumer rights relating to gift vouchers, gift cards, promotional vouchers and discount coupon books.
Information for businesses and consumers on receipts, alternative forms of proof of purchase or transaction and itemised bills.
Information about refund rights with purchases from a factory outlet.
Information about refund rights for seconds and samples.
Information about consumer rights regarding change of mind, no refund signs, and returning products without original packaging.
Information about refund rights for second-hand or used products.
Information for consumers and business on refunds for services linked to returned products, or products linked to services.
Penalties that apply if Victorian businesses do not meet their legal obligations around lay-by sales
Tips for buying energy products and services, and key contacts for problems with an energy supplier.