Anyone can fall for a scam. Learn how common scams work and what to do if you are scammed.
Information for Victorian businesses on how to resolve a complaint with a customer
Australian Consumer Law resources for business including guides, toolkit, mobile apps and links to legislation.
Information to help industries in Victoria develop a voluntary codes of conduct; includes drafting, compliance, monitoring and sample reports.
Explains what a voluntary industry code of practice is, the benefits and factors to consider when deciding whether to develop such a code.
Explains how Victorian industries can draft effective voluntary codes of conduct; covers purpose, rules, complaint handling and creating awareness.
Description: A sample annual report on a voluntary industry code of conduct that can be adapted to meet your industry’s needs.
Description: A sample trienniel review report for a voluntary industry code of conduct that can be adapted to meet your industry’s needs.
Know how to use your consumer rights when purchases go wrong by playing our challenge - Party for your rights.
A full listing of our forms and publications, listed alphabetically by topic.