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  • Scams

    Anyone can fall for a scam. Learn how common scams work and what to do if you are scammed.

  • Complaint handling

    Information for Victorian businesses on how to resolve a complaint with a customer

  • Develop a code of conduct

    Information to help industries in Victoria develop a voluntary codes of conduct; includes drafting, compliance, monitoring and sample reports.

  • Drafting an effective code of conduct

    Explains how Victorian industries can draft effective voluntary codes of conduct; covers purpose, rules, complaint handling and creating awareness.

  • Annual review report example

    Description: A sample annual report on a voluntary industry code of conduct that can be adapted to meet your industry’s needs.

  • Triennial review report example

    Description: A sample trienniel review report for a voluntary industry code of conduct that can be adapted to meet your industry’s needs.

  • Party for your rights

    Know how to use your consumer rights when purchases go wrong by playing our challenge - Party for your rights.

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