Information about the consumer guarantee that services will be provided within a reasonable time, if no time was set.
Information on consumer rights when a service causes damage to property.
Information on consumer rights when a product causes damage to other property.
Information and advice about buying and selling parallel imports.
Tips for buying energy products and services, and key contacts for problems with an energy supplier.
An explanation of whether a store or manufacturer is responsible for handling problems with a product.
Examples of unfair contract terms that mobile phone providers should avoid and tips for consumers when buying a mobile phone.
Information about door-to-door sales, laws, permitted hours, and cooling off or cancelling a door-to-door sales agreement.
Information for Victorians on researching and buying a solar energy system, feed-in tariffs and solar credits.
Explains consumer rights when it comes to cancelling bookings in the event of a crisis and why a cancellation policy may avoid potential problems.