Resolve your problem or complaint

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Know your rights

The first step to resolving a problem or complaint is knowing your rights. Whether you are a consumer, business, tenant or landlord, our website has:
  • information and advice to help you understand and exercise your consumer rights and comply with your obligations
  • answers to the more common consumer and tenancy questions or problems
  • self-help tools such as mobile apps, videos, forms, checklists and template letters.

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Paid by credit card?

If you are having problems getting a remedy for a product or service that you paid for with your credit card, you can contact your bank or credit card provider for a chargeback. For more information, view our Chargeback page.