Rental provider must provide a free set of keys for each renter guide

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The rental provider (landlord) must provide a free set of keys or another security device to each renter who signed the rental agreement.  

The rental provider must provide, free of charge, a set of keys or another security device (for example, to access an apartment building’s car park) to each renter who signed the rental agreement.  

If both a key and device are required to enable the renter to access and enjoy the rented property, the rental provider must provide both free of charge. 

If the renter requests an additional key or device, the rental provider may charge a reasonable fee before giving it to them. 

Locks 

A rental provider must ensure that all external doors able to be secured with a functioning deadlatch at rented premises, are secured with a functioning deadlatch.  

What about Caravan Parks and Residential Parks? 

An initial key or security device to enable vehicle access to the park, or both, must be provided free of charge to caravan park and residential park residents.  

What about Rooming Houses?  

Minimum standards already apply to rooming houses, including that the entry and exit door to a resident’s room must be fitted with a lock that is operated by a key from the outside, and can be unlocked from inside without a key.   

For more information, visit Rooming house minimum standards.

A rooming house owner operator must provide a resident with 24-hour access to his or her room.  

The new rental laws apply from 29 March 2021.